Hapiness at work at SAS - The Chief Happiness Officer Blog

Hapiness at work at SAS - The Chief Happiness Officer Blog Everyone in Scandinavia knows that SAS (the airline, not the IT company) is struggling. They almost went into chapter 11 3 weeks ago and were saved only by a new agreement with pilots and cabin crew who agreed to lower salaries and longer working hours to save the company. So I was very interested to see how this would affect the mood among employees when I flew SAS to Tokyo 2 weeks ago for a speaking gig and a vacation in Japan. Heres the feedback i sent to SAS after: Hi My girlfriend Patricia and I recently flew to Tokyo and back and we have to compliment one of the cabin crew. Im afraid we never got her name, but she was the only Japanese lady on the crew and she was AWESOME. She was happy, smiling, cheerful and talked to a lot of people us included. She also wore a badge that said Hello Sunshine on her uniform. She had an energy about her that simply made us happy and certainly made me want to fly SAS again. The whole crew were good even on the trip back when they were struggling because of missing crew members due to illness but she was amazing. But heres the kicker: This Japanese lady was actually also on our flight out to Tokyo and she remembered us on the flight back almost 2 weeks later. How she did that I have no idea. She also remembered that I didnt have anything to eat on the flight over and was clearly concerned. Heres one person who is very obviously committed to great customer service. Kudos! 11 hours on a plane is rarely a good experience, but she made it a happy one :o) Cheers, Alexander and Patricia It always love to see someone who so clearly cares about their job and the people they serve. Have you ever seen someone like that? And did you find some way to thank them after? UPDATE: SAS replies: Thank you for your compliments to our cabin crew. I will be happy to pass along your compliments to her and the rest of the crew for recognition of their attitude and service level. It is gratifying that you have taken the time to tell us of your satisfaction. Again, thank you for writing, and we look forward to welcoming you both onboard SAS in the New Year! Thanks for visiting my blog. If you're new here, you should check out this list of my 10 most popular articles. And if you want more great tips and ideas you should check out our newsletter about happiness at work. It's great and it's free :-)Share this:LinkedInFacebookTwitterRedditPinterest Related

Things that drive you crazy about corporate life -

Things that drive you crazy about corporate life - What drives you crazy about the corporate world? In an environment where conformity seems to be the rule, you may have even caught yourself participating in some of these hated rituals â€" even as you mock them to friends in happy hour after work. In the new, third edition of her book,  They Dont Teach Corporate in College, Alexandra Levit points out these conventions and traditions we love to hate. 1. Corporate Déjà Vu.  It seems as though its a requirement in business that you spend huge amounts of time reporting the same information in a dozen different formats, attending status meetings where conversation from the week before is repeated word for word and where you put out the same fires, because your department  doesnt learn from its mistakes. 2. Name dropping.  Also known as invoking syndrome, this occurs when colleagues try to persuade you to do what they want by name-dropping someone higher up. Whether the executive manager was actually involved or not, invoking him is a manipulative tactic used to get you to bend to your colleagues wishes. For example: Really? Well, I spoke to the CEO last night, and he told me we have to do the event this way. 3. Ego-mania.  When certain people reach a high level in a company, they think that they are better than everyone else and that they are entitled to be treated like a god. Regardless of the issue, they believe they are always right and that they cant possibly learn anything from someone lower on the chain. 4. Corporate jargon.  If you think everyone in the business world speaks your  language, think again. The  business worlds language  is one of subtlety, filled with euphemisms and pet phrases to cleverly disguise what people actually mean. 5.  Bureaucracy.  How many departments does it take to screw in a lightbulb? Corporate business has a lengthy approval process for everything, and companies delight in changing those processes constantly so that youre never sure which 10 departments you need to consult before a decision can be made. 6.  Hypocrisy.  Dont you just love the way some companies tout values such as quality, entrepreneurship, innovation and integrity, when they would be perfectly happy if their employees just kept quiet and never suggested a disruptive change? 7. Uncommon Sense.  Is  common sense  dead in the business world? People might make a joke of it, but this dearth of logical thought is kind of sad. Its also frustrating when the obviously correct way to do something is staring everyone right in the face, and no one sees it. 8. Nonsensical Change.  Every now and then, companies will decide to throw their departments up in the air and see where all the pieces land. Yes, its the reorganization (otherwise known as the dreaded re-org). Despite the fact that it results in mass confusion, greatly decreased productivity and low employee morale, companies continue to do it year after year. Originally appeared on AOLJobs.com.

Resume Summary Examples Helps to Identify Most Important Information

Resume Summary Examples Helps to Identify Most Important InformationResume summary examples help a potential employer to know the most important information about the candidate. A resume is not merely a collection of job descriptions and qualifications. A resume should also reveal the reasons for being called for an interview and also showcase the skills, work experience and potential that the candidate possesses.There are a number of resume samples that an employer can use in order to learn the information included in a resume. A resume should be the starting point of the interaction between the employer and the job seeker. It is the first thing the employer reads when they meet with the candidate.When reading resume examples, it is important to know what information is being highlighted. Sometimes, the resume as written does not highlight the most important information, while at other times it does. In order to make a resume summary perfect, it is important to know what is importan t for the employer to know. Otherwise, it would not only end up boring the reader but also to the employer as well.The resume examples given by these resume examples are designed to make sure that the prospective employee gets the most important information. It is important to read the resume, because this will determine whether or not the employer will be interested in you. It will help the employer to determine if they are actually qualified to do the job. If they are not, it will definitely be a waste of time and money for them.What is even more important than the writing style of the resume, is the reason behind why the employer was called for an interview. All good resume examples should have very concise resumes. Because it is important to ensure that the employer is actually interested in what the candidate can do for them.The resume summary examples presented by these resume examples are also easy to read and follow. They come inno less than five to ten pages in length. This makes it possible for the employer to skim through them and get to know the most important information about the candidate before actually reading the rest of the document.The resume examples given by these resume examples are also an excellent means to impress the employer and get him interested in what you have to offer. The employers are always interested in getting better and more qualified candidates. It is always better to get the employer involved and ask the hiring manager if they are looking for an ideal candidate to fill the vacant position. This is a sure fire way to get them interested in your candidacy.

Best Books to Help Your Career, Find a Job Headhunter Picks

Best Books to Help Your Career, Find a Job Headhunter Picks Whether you’re actively looking to climb the corporate ladder or you’re happy in your current job, professional headhunters explain that these are the books that will advance your career â€" and why. The Art of Living: The Classical Manual on Virtue, Happiness, and Effectiveness Courtesy of Amazon It might seem strange to have a high-tech recruiter to recommend a book by a Greek philosopher who lived nearly 2,000 years ago, but Dave Carvajal, CEO of technology recruiting firm Dave Partners, says it contains some surprisingly modern insights for today’s professional. “Some of the virtues from the Greek stoics are perhaps more relevant today with the increased pace of innovation and the need to manage the velocity and depth of external relationships,” Carvajal says. Even in an age when social media dominates much of our interaction, this advice proves timeless. “A sense of affiliation with like-minded people leads to high satisfaction rates at work,” he says. “Managing the internal world and self are the only things we can control.” The Tipping Point: How Little Things Can Make a Big Difference Courtesy of Amazon “The reason it’s so good is that book is about what make messages move and how messages move through people,” John Challenger, CEO of executive outplacement firm Challenger, Gray Christmas, said via email of the modern a href=”https://www.amazon.com/gp/product/0316346624/ref=as_li_qf_sp_asin_il_tl?ie=UTF8tag=money018f-20camp=1789creative=9325linkCode=as2creativeASIN=0316346624linkId=6b2b0e90822584f2b3b55c8068060e2c”classic from Malcolm Gladwell. “It’s not only about how you look for a job â€" it’s more about the ideas behind communicating. It really is. Not only does it talk about connectors, people who know lots of people [but] those people are crucial in a job search because they can introduce you to people you need to see.” Extreme Ownership: How U.S. Navy SEALs Lead and Win Courtesy of Amazon This isn’t your ordinary tome on corporate leadership. As Navy SEAL commanders serving during the war in Iraq, co-authors Jocko Willink and Leif Babin had to make leadership decisions with higher stakes than anyone faces in a boardroom. “This book shows how full ownership and accountability in business â€" and in life â€" are important for success,” Carvajal says. Rise of the Robots: Technology and the Threat of a Jobless Future Courtesy of Amazon “As the job market shifts and automation continues to weigh on folks’ minds, a book like this could help them understand the job market of the future and where they fit in,” Dan Finnigan, CEO of software and recruiting company Jobvite, says of Rise of the Robots, by futurist and author Martin Ford. In the future, the increase in robotics and artificial intelligence means people will need to adapt to stay relevant in the workforce. “Skills will have to evolve, and as this technology accelerates, staying abreast of these shifts will be crucial,” Finnigan says. Shoe Dog: A Memoir by the Creator of Nike Courtesy of Amazon Challenger says that by pulling back the curtain on the story behind the swoosh, Nike founder Phil Knight tells a story that is as much about entrepreneurial determination and drive as it is about Nike’s improbable growth from start-up to corporate giant. “It’s an inspirational book,” Challenger says. We’ve included affiliate links into this article. Click here to learn what those are.

7 Questions To Ask At Your Next Job Interview - Work It Daily

7 Questions To Ask At Your Next Job Interview - Work It Daily These are the 7 best questions to ask in a job interview to get the job: Finding the right graduate internship is important for both you and your employer. The way we match business with graduates so well at Inspiring interns is by asking both parties many questions, so we understand exactly what each needs and wants. It’s essential you ask questions too when you are being interviewed for a role. Asking your potential employer the right questions is better than any research you can do online, plus it shows your thinking style and values, which is impressive. Related: Interview Questions You Should Ask These are the 7 best questions to ask in a job interview to get the job: What is the most important goal that needs to be accomplished in the first 60 days in this role? Asking this question shows that you focus on the most essential tasks when working, and care about meeting targets â€" it also tells you what to focus your efforts on if you get the job. What are some of the challenges that will face the person filling this position? This shows that you face challenges head on, you don’t avoid them. It also tells you what challenges you will face if you get the role, which will help you perform well and achieve KPIs. What are your company’s values? Their answer will tell you whether this is a company that matches your values, and therefore whether you would enjoy working there or not. It may also give you an idea of whether the company just talks about their values, or actually lives by them. And of course asking this shows that you care about company values. How would you describe your management style and company culture? If your interviewer will become your boss, knowing his/her management style is very helpful; it tells you how to communicate and work under them. The culture the company has will affect your enjoyment of the role as much as the role itself, so it’s important to get a feel for it in the interview. Good company culture makes work life engaging, with possibilities for collaboration and growth. But working in a disempowering environment will make you want to leave the job. Can you tell me what the team I’d be working with is like? Sometimes a company’s culture can be less than perfect, but your team’s culture could still rock. Asking about the culture of your team tells you more specifically what kind of work environment you would be in. Do you have any feedback for me, or hesitations to hiring me that I can address at this stage? This question is brilliant because it’s gutsy. It shows you’re confident enough in your skills and abilities to discuss your vulnerabilities openly. It also show that you like to be coached, which is a very attractive trait to employers. What is the next step now? Only ask this if, based on their answers to your previous questions, you want to work at this company. If you do want the job, asking what the next step is is essential. It shows that you’re keen to be hired and want to know what happens next. Related Posts Should I Remove My Volunteer Work From My Resume? 5 Ways To Remove Digital Dirt 7 Phrases To Delete From Your LinkedIn Profile About the author Ben Rosen founded Inspiring Interns in 2009, opening its headquarters in Bloomsbury. Inspiring Interns is a graduate recruitment agency connecting talented graduates with top companies and start-up businesses in London, Manchester and the rest of the UK. They have kick-started the careers of over 5,000 young people since 2009 and continue to provide a professional filtering, recruitment and Careers Advice Service.   Disclosure: This post is sponsored by a CAREEREALISM-approved expert. You can learn more about expert posts here. Photo Credit: Shutterstock Have you joined our career growth club?Join Us Today!

Self Esteem Is Overrated Heres What To Focus On Instead, According to a Psychologist

Self Esteem Is Overrated Heres What To Focus On Instead, According to a Psychologist Since early childhood, youve probably heard all about the importance of self esteem. Believing in yurself is popularly considered a crucial element to success in all forms however, one psychologist claims that the pursuit of self esteem can create unfair pressures and can reinforce the development of narcissistic tendencies. Instead, psychology professor Kristin Neff of the University of Texas tells Read on for more information on the issues behind self esteem and why self compassion might be a more realistic (and, ultimately, more beneficial) goal.Why is self esteem a problematic focus?Neff argues that the Western concept of self esteem relies on comparing oneself constantly to others, creating a dangerous pattern of thought that can derail personal growth and progress. Also, she explains that focusing solely on your own idea of self worth can lead you to become a narcissist.When you take it too s eriously, you become a narcissist. And we know narcissists tend to have problems with relationships, they push people away, so there are definitely maladaptive consequences to narcissism. The other thing is, its pretty common, at least in American society, that in order to have high self-esteem, you have to feel special and above-average. If someone said, Oh, your performance was average, you would feel hurt by that, almost insulted. When we fail, self-esteem deserts us, which is precisely when we need it most, Neff told The Atlantic.Whats the difference between self esteem and self compassion?Instead of the slippery (and arguably unattainable) idea of self esteem- which is ultimately contingent on outside approval- Neff champions the notion of self compassion. In the most basic terms, Neff describes self compassion as treating yourself with the same kind of kindness, care, compassion, as you would treat those you care aboutyour good friends, your loved ones.This seems like an easy goal to pursue, but Neff warns that it takes some time to build up your own ability to forgive your mistakes and push through your more unsuccessful efforts. Self-compassion also entails a mindfulness. In order to have self-compassion, we have to be willing to turn toward and acknowledge our suffering. Typically, we dont want to do that. We want to avoid it, we dont want to think about it, and want to go straight into problem-solving, she said.Neff believes that self compassion can help individuals contextualize and cope with challenges in many aspects of their lives, from career difficulties to relationship issues to body image struggles.--

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